THE WALLACE E. CARROLL SCHOOL OF MANAGEMENT
MD021: Operations Management
Spring 2006

Dr. Heim's Homepage
Instructor: Dr. Gregory Heim
Office: Fulton Hall 352A
BC Phone/Voicemail: 617-552-0462
Cell Phone/Voicemail: 617-596-9028
BC E-Mail: heimgr@bc.edu


Class Schedule:
Section 01: Monday/Wednesday: 1:00-2:15 p.m., Fulton Hall 245
Section 05: Monday/Wednesday: 2:30-3:45 p.m., Fulton Hall 245

Office Hours:
Monday/Wednesday 4:00-7:00, and by appointment.

Teaching Assistant Office Hours:
The MD021 teaching assistant is Leonardo (Leo) Brea (breal@bc.edu). He will hold office hours in Fulton Hall 439 during the following times:

Monday: 1 - 3 p.m.
Tuesday: 11 a.m. - 1 p.m.
Wednesday: 11 a.m. - 1  p.m.
Thursday: 11 a.m. - 1 p.m.

Honors Program Tutoring Service
Contact Lauren Hill (hilllj@bc.edu) if you would like some tutoring from an Honors student on your MD021 material.

Syllabus:
(Word document) -- updated February 27, 2006

Class Notes:
Introduction/Operations Strategy/ Productivity [Overheads] [Examples]
Forecasting [Overheads] [Examples]
Capacity Management  [Overheads] [Examples]
Process Selection/Facility Location
 [Overheads]  
Learning Curves [Overheads]  
Location Planning [Overheads]  
Waiting Line Models [Overheads] [Examples]
Management of Quality [Overheads]  
Quality Control  [Overheads] [Examples]
Inventory Management  [Overheads] [Examples]
Supply Chain Management
 [Overheads]
Aggregate Planning [Overheads] [Examples]
Resource Planning (MRP and ERP) [Overheads] [Examples]
Lean Systems/JIT [Overheads]  
Scheduling [Overheads] [Examples]
Project Management [Overheads]  [Examples]


Solutions to the Assigned Problems:
http://www2.bc.edu/~meile/StevensonSols/Stevensonsolutions.html

Case Study Assignments:
Case #1: Capacity Management at Littlefield Technologies
Case Study
Introduction to the Littlefield Technologies System
How to Register Your Team

Case #2: Managing Customer Responsiveness at Littlefield Technologies 
Case Study
Introduction to the Littlefield Technologies System

Exam Keys:
Will be emailed to you after each exam.

Resources for Students:
EOQ calculation spreadsheet