THE WALLACE E. CARROLL SCHOOL OF MANAGEMENT MD240: Management Information Systems Fall 2003
	Comments or Suggestions?  E-mail Prof. Heim

Case Study Questions: Woodstrat: A Support System for Strategic Management
(http://www.wiley.com/college/turban2e/pdf/part1.pdf)
1. Why should modern strategic planning be a dynamic process? How does the Woodstrat system facilitate modern strategic planning?
2. What challenges (data oriented and otherwise) were encountered while developing the Woodstrat system?
3. What side benefits and/or new employee tasks resulted from using Woodstrat?
4. Why was it important for managers to be able to quickly access measures of critical success factors? Do some measures find more acceptance among managers?


Case Study Questions: Combining Operations and IT for Profitability at Capital One
(http://jws-edcv.wiley.com/college/bcs/redesign/student/resource/0,12264,_0471400750_BKS_1072___244__,00.html)
1. Which business pressures are impacting the operation of Capital One in this case study?
2. The partnership between the CIO and the COO is considered the key to the company's success. Why?
3. How was credit card customization initiated at Signet Bank? Why is this considered to be reengineering? What was the role of IT in this initiative?
4. What are some potential contributions of the triangle method to systems development at Capital One?


Case Study Questions: Nabisco Net Brings Sweet Success
(http://www.wiley.com/college/turban2e/pdf/part3.pdf)
1. Which segments is Nabisco attempting to understand and serve better using intelligent agents?
2. What problems were encountered in developing and deploying Nabisco's intelligent agent system?
3. What data mining activities are done by the intelligent agents?
4. Who are the end-users of such a system? How can the agents track end-user behavior patterns?


Case Study Questions: TradeNet -- Singapore's Computerization of International Trade
(http://jws-edcv.wiley.com/college/bcs/redesign/student/resource/0,12264,_0471400750_BKS_1072___244__,00.html)
1. What are the advantages of using EDI in TradeNet over using email instead?
2. Why is TradeNet superior to the prior solution (a large mainframe with online linkages to traders)?
3. How does TradeNet enhance the competitiveness of Singapore in international trade?
4. What are some of the latest capabilities and developments at TradeNet? Access the web site of TradeNet (http://www.tradenet.gov.sg/), and identify at least one new capability.