THE WALLACE E. CARROLL SCHOOL OF MANAGEMENT
MD254: e-Service Operations Management
Spring 2003
MD254 Home
Week 1
Background on Operations Management
Assigned Readings
EOM, Chapter 2: Introduction to Operations Management
ECOM, Chapter 2: Research on Critical Success Factors in E-Commerce Operations Management
MD254WEBSITE, “The Premise and Promise of Sense and Respond,” Stephan Haeckel, IBM, (http://www-3.ibm.com/e-business/doc/content/resource/pdf/26418.pdf)
Case Study Assignment
None.
| Keyword Legend E-SERV = E-Service: 24 Ways to Keep Your Customers … ECOM = E-Commerce Operations Management EOM = E-Operations Management FITZ = Service Management: Operations, Strategy and Information Technology |
Related Readings: For Further Information