THE WALLACE E. CARROLL SCHOOL OF MANAGEMENT
MD254: e-Service Operations Management
Spring 2003
MD254 Home
Week 3
Pure e-Services: Operational Issues
Assigned Readings
EOM, Chapter 3: The Pure E-Operations Model: Requirements Definition and Quality Metrics
MD254WEBSITE: Business Models on the Web, Michael Rappa, (http://digitalenterprise.org/models/models.html)
Case Study Assignment
None.
| Keyword Legend E-SERV = E-Service: 24 Ways to Keep Your Customers … ECOM = E-Commerce Operations Management EOM = E-Operations Management FITZ = Service Management: Operations, Strategy and Information Technology |
Related Readings: For Further Information