THE WALLACE E. CARROLL SCHOOL OF MANAGEMENT
MD254: e-Service Operations Management
Spring 2003
MD254 Home
Week 5
Traditional Service Design and Development
Assigned Readings
FITZ, Chapter 5: New Service Development and Process Design
FITZ, Chapter 6: The Supporting Facility
FITZ, Chapter 7: Service Facility Location
ECOM, Chapter 4: E-Commerce and Product and Process Design Management
Case Study Assignment
None.
| Keyword Legend E-SERV = E-Service: 24 Ways to Keep Your Customers … ECOM = E-Commerce Operations Management EOM = E-Operations Management FITZ = Service Management: Operations, Strategy and Information Technology |
Related Readings: For Further Information