THE WALLACE E. CARROLL SCHOOL OF MANAGEMENT
MD254: e-Service Operations Management
Spring 2003
MD254 Home
Week 8
e-Service Process Technology: e-Service Software Components and Pattern Technologies
Assigned Readings
MD254WEBSITE: “Layering Applications,” JavaDude.com, [http://www.javadude.com/articles/layering.html] (Read up to the section on “Generic Exception Handling” … it gets very Java-specific there.)
MD254WEBSITE: “Component-Based Development Using UML,” L. Zhao and K. Siau, Communications of the Association for Information Systems, Volume 9, 2002 [How to Obtain: Go to http://cais.aisnet.org/, click on “Contents” on the left menu, scroll down to the article (Volume 9, Article 12). Where you are asked for username and password, enter “gheim” and “temp”.]
MD254WEBSITE: Sun Microsystems, “J2EE Patterns: Why Use Patterns?,” (http://java.sun.com/blueprints/patterns/index.html)
MD254WEBSITE: “Patterns of Experience: A Review of IBM’s Patterns for E-Business Initiative,” Bloor Research,
(http://www-3.ibm.com/e-business/doc/content/resource/pdf/46578.pdf) Also see (www.ibm.com/framework/patterns).
Case Study Assignment
None.
| Keyword Legend E-SERV = E-Service: 24 Ways to Keep Your Customers … ECOM = E-Commerce Operations Management EOM = E-Operations Management FITZ = Service Management: Operations, Strategy and Information Technology |
Related Readings: For Further Information
Related Readings: Traditional (Person-to-Person) Services