Professor Mei Xue’s Homepage

About Me                     Research                     Teaching

v      Education

Ph.D., the Wharton School, University of Pennsylvania, 2002; A.M., the Wharton School, University of Pennsylvania, 2001; M.S.E., the School of Engineering and Applied Science, University of Pennsylvania, 1999; B.E. and B.A., Tianjin University, 1995.

v      Research Areas

Service co-production and Customer Efficiency Management (CEM), service delivery in multi-channel delivery systems, process design and contracting of knowledge-intensive services (e.g. consulting), and productivity and efficiency analysis of service industries including banking, retail and healthcare.

v      Current Research Projects

1. Principle Investigator, “Customer Efficiency and the Management of Multi-channel Service Delivery System” funded by the National Science Foundation (NSF).

2. Principle Investigator, “Customer Efficiency: Concept and Its Impact on E-business Management” funded by the Marketing Science Institute (MSI) and the  Wharton E-business Initiative (WeBI).

v      Academic Positions Held

The Wallace E. Carroll School of Management, Boston College: 2002 – present, assistant professor in operations management.

v      Professional Affiliations

1. Fellow, the Wharton Financial Institution Center (WFIC);

2. Fellow, the Wharton e-Business Initiative (WEBI).

3. Sloan Industry Studies Affiliate, Alfred P. Sloan Foundation.

v      Awards and Honors

1.       Kelley Research Award, the Wallace E. Carroll School of Management, Boston College, 2006-2007.

2.       Young Researcher Roundtable, Institute for Operations Research and Management Sciences (INFORMS), 2005.

3.       Emerging Scholar Program, Production and Operations Management Society (POMS), 2005.

4.       University Faculty Fellowship, Boston College, 2004-2005.

5.       The 2003 Elwood S. Buffa Doctoral Dissertation Competition Honorable Mention, Decision Sciences Institute (DSI), 2003.

6.       Doctoral Fellowship, the Wharton School, University of Pennsylvania, 1999-2002.

7.       Research Fellowship, research project “Efficiency and quality in financial services” funded by Transformations to Quality Organizations Program of the National Science Foundation, the Wharton School, University of Pennsylvania, 1999.

8.       Research Fellowship, research project “The financial services industries: current problems, future prospects” funded by the Alfred P. Sloan Foundation, the Wharton School, University of Pennsylvania, 1998.

9.       Doctoral Fellowship, the School of Engineering and Applied Science, University of Pennsylvania, 1997-1998.

v      Research Grants

1.       National Science Foundation (NSF), PI (Grant ID: SES - 0518931), research project “Customer Efficiency and the Management of Multi-Channel Service Delivery Systems”, 2005-2008.

2.       Research Incentive Grant, Boston College, PI, 2007-2008.

3.       Research Incentive Grant, Boston College, PI, 2005-2006.

4.       Research Expense Grants, Boston College, PI, Summer-Fall 2005, Winter-Spring 2005, Summer-Fall 2004, and Winter-Spring 2004.

5.       Marketing Science Institute (MSI), PI, research project “Customer efficiency: concept and its impact on e-business management”, 2002-2007.

6.       Wharton E-Business Initiative Research Center (WeBI), PI, research project “Customer efficiency: concept and its impact on e-business management”, 2002-2007.

Last revised: August 2007