Professor Mei Xue’s Homepage

About Me Research Teaching Links

Mei Xue Department of Operations and Strategic Management Carroll School of Management Boston College 454A Fulton Hall, 140 Commonwealth Avenue Chestnut Hill, MA 02467, U.S.A 617.552.6821 (phone) 617.552.0433 (fax) xueme@bc.edu(email)

v Education

Ph.D., the Wharton School, University of Pennsylvania; A.M., the Wharton School, University of Pennsylvania; M.S.E., the School of Engineering and Applied Science, University of Pennsylvania; B.E. and B.A., Tianjin University (China).

v Research Areas

Service operations management, the management of multi-channel delivery systems of service industries (e.g. retail banking), service co-production and Customer Efficiency Management (CEM), process design and contracting of knowledge-intensive services (e.g. consulting and brokerage), and productivity and efficiency analysis of service industries including banking, consulting, retail and healthcare.

v Recent Research Projects

1. Principle Investigator, “Customer Efficiency and the Management of Multi-channel Service Delivery System” funded by the National Science Foundation (NSF).

2. Principle Investigator, “Customer Efficiency: Concept and Its Impact on E-business Management” funded by the Marketing Science Institute (MSI) and the Wharton E-business Initiative (WeBI).

v Academic Positions

The Carroll School of Management, Boston College

Associate Professor (September 2009 - )

Assistant Professor (July 2002 – August 2009)

v Professional Affiliations

1. Fellow, the Wharton Financial Institution Center (WFIC);

2. Fellow, the Wharton e-Business Initiative (WEBI).

3. Sloan Industry Studies Affiliate, Sloan Industry Studies Program, the Alfred P. Sloan Foundation.

4. Secretary, Overseas Chinese Scholars Association in Management Science and Engineering (OCSAMSE), 2007 ~ present.

5. Member, Institute for Operations Research and Management Science (INFORMS), Manufacturing and Service Operations Management Society (MSOM), Production and Operations Management Society (POMS), Decision Science Institute (DSI), Marketing Science Institute(MSI) and Overseas Chinese Scholars Association in Management Science and Engineering (OCSAMSE).

v Awards and Honors

1. Best Presentation Paper Honorable Mention, Financial Service Section, Institute for Operations Research and Management Science (INFORMS) Annual Meeting, 2008.

2. Kelley Research Award, the Wallace E. Carroll School of Management, Boston College, 2006-2007.

3. Young Researcher Roundtable, Institute for Operations Research and Management Sciences (INFORMS), 2005.

4. Emerging Scholar Program, Production and Operations Management Society (POMS), 2005.

5. University Faculty Fellowship, Boston College, 2004-2005.

6. The 2003 Elwood S. Buffa Doctoral Dissertation Competition Honorable Mention, Decision Sciences Institute (DSI), 2003.

7. Doctoral Fellowship, the Wharton School, University of Pennsylvania, 1999-2002.

8. Research Fellowship, research project “Efficiency and quality in financial services” funded by Transformations to Quality Organizations Program of the National Science Foundation, the Wharton School, University of Pennsylvania, 1999.

9. Research Fellowship, research project “The financial services industries: current problems, future prospects” funded by the Alfred P. Sloan Foundation, the Wharton School, University of Pennsylvania, 1998.

10. Doctoral Fellowship, the School of Engineering and Applied Science, University of Pennsylvania, 1997-1998.

v Research Grants

1. National Science Foundation (NSF), PI, research project “Customer Efficiency and the Management of Multi-Channel Service Delivery Systems”, 2005-2008.

2. Research Incentive Grant, Boston College, PI, 2007-2008.

3. Research Incentive Grant, Boston College, PI, 2005-2006.

4. Research Expense Grants, Boston College, PI, Summer-Fall 2005, Winter-Spring 2005, Summer-Fall 2004, and Winter-Spring 2004.

5. Marketing Science Institute (MSI), PI, research project “Customer efficiency: concept and its impact on e-business management”, 2002-2007.

6. Wharton E-Business Initiative Research Center (WeBI), PI, research project “Customer efficiency: concept and its impact on e-business management”, 2002-2007.

Last revised: March 2009