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Mei Xue

 

Associate Professor of Operations Management

 

Department of Operations Management

Carroll School of Management

Boston College

 

454A Fulton Hall, 140 Commonwealth Avenue

Chestnut Hill, MA 02467, U.S.A

617.552.6821 (phone) 617.552.0433 (fax)

mei.xue.1@bc.edu(email)

 

v  Education

Ph.D., the Wharton School, University of Pennsylvania; A.M., the Wharton School, University of Pennsylvania; M.S.E., the School of Engineering and Applied Science, University of Pennsylvania; B.E. and B.A., Tianjin University (China).

v  Research Interests

Service operations management and service strategy, including:

1.     Service co-production and Customer Efficiency Management (CEM): design and management of multi-channel service delivery systems in financial services (e.g. retail banking), process design and contracting of knowledge-intensive services (e.g. consulting and brokerage), and productivity and efficiency analysis of service operations with active customer participation (e.g. financial services, consulting, retail and healthcare). 

2.     E-commerce and e-service strategy and operations.

3.     Theory and practice of operations management in emerging markets (e.g. China).

4.     Operational risk control in financial services.

 

v  Recent Research Projects

1. Principle Investigator, “Customer Efficiency and the Management of Multi-channel Service Delivery System” funded by the National Science Foundation (NSF).

2. Principle Investigator, “Customer Efficiency: Concept and Its Impact on E-business Management” funded by the Marketing Science Institute (MSI) and the  Wharton E-business Initiative (WeBI).

 

v  Professional Affiliations

1.     Fellow, the Wharton Financial Institution Center (WFIC), Wharton School, University of Pennsylvania, 1999-present.

2.     Fellow, the Wharton e-Business Initiative (WEBI), Wharton School, University of Pennsylvania, 2002.

3.     Faculty Fellow, Service Leadership Center, Arizona State University, 2009 -present.

4.     Adjunct Research Scholar, Columbia Business School, Columbia University, 2009-present.

5.     Research Fellow, Cheung Kong Graduate School of Business, Beijing, China, 2009-2010.

6.     Sloan Industry Studies Affiliate, Sloan Industry Studies Program, the Alfred P. Sloan Foundation, 2005-2009.

7.     Secretary, Overseas Chinese Scholars Association in Management Science and Engineering (OCSAMSE), 2007 ~ present.

8.     Member, Institute for Operations Research and Management Science (INFORMS), Manufacturing and Service Operations Management Society (MSOM), Production and Operations Management Society (POMS), Decision Science Institute (DSI), Marketing Science Institute (MSI) and Overseas Chinese Scholars Association in Management Science and Engineering (OCSAMSE).

v  Awards and Honors

1.     Most Influential Service Operations Paper Award, the College of Service Operations, Production and Operations Management Society (POMS), 2011.

2.     Best Presentation Paper Honorable Mention, Financial Service Section, Institute for Operations Research and Management Science (INFORMS) Annual Meeting, 2008.

3.     Kelley Research Award, the Wallace E. Carroll School of Management, Boston College, 2006-2007.

4.     Young Researcher Roundtable, Institute for Operations Research and Management Sciences (INFORMS), 2005.

5.     Emerging Scholar Program, Production and Operations Management Society (POMS), 2005.

6.     University Faculty Fellowship, Boston College, 2004-2005.

7.     The 2003 Elwood S. Buffa Doctoral Dissertation Competition Honorable Mention, Decision Sciences Institute (DSI), 2003.

8.     Doctoral Fellowship, the Wharton School, University of Pennsylvania, 1999-2002.

9.     Research Fellowship, research project “Efficiency and quality in financial services” funded by Transformations to Quality Organizations Program of the National Science Foundation, the Wharton School, University of Pennsylvania, 1999.

10.  Research Fellowship, research project “The financial services industries: current problems, future prospects” funded by the Alfred P. Sloan Foundation, the Wharton School, University of Pennsylvania, 1998.

11.  Doctoral Fellowship, the School of Engineering and Applied Science, University of Pennsylvania, 1997-1998.

v  Research Grants

1.     National natural Science Foundation of China (NSFC) Key Project Grant, Co-PI, “The Management of Complex Financial Systems: Modeling, Pricing and Risk”, 2011-2016.

2.     National Science Foundation (NSF), PI, research project “Customer Efficiency and the Management of Multi-Channel Service Delivery Systems”, 2005-2008.

3.     Research Incentive Grant, Boston College, PI, 2007-2008.

4.     Research Incentive Grant, Boston College, PI, 2005-2006.

5.     Research Expense Grants, Boston College, PI, Summer-Fall 2005, Winter-Spring 2005, Summer-Fall 2004, and Winter-Spring 2004.

6.     Marketing Science Institute (MSI), PI, research project “Customer efficiency: concept and its impact on e-business management”, 2002-2007.

7.     Wharton E-Business Initiative Research Center (WeBI), PI, research project “Customer efficiency: concept and its impact on e-business management”, 2002-2007.

 

 

 

Last revised: June 2011