Carole Hughes, Ph.D.

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Division of Student Affairs
Human Resources
Boston College

Resume


Professional Experience

 Boston College, Chestnut Hill, MA

Executive Director of Planning and Staff Development 2006-present

Office of the Vice-President of Student Affairs

  • Serve as a member of team providing leadership for a student affairs division of 10 departments including Residential Life, Career Services, Counseling Services, Dean of Student Development, AHANA Student Programs, Health Services, Theatre Arts Center, Graduate Student Life, Student Programs and Volunteer Service Learning Center.
  • Provide supervision to Career Services, AHANA Student Programs, Robsham Theatre Arts Center and Volunteer Service Learning Center.
  • Chair University and Division-wide committees on current and pressing topics including Late Night Programming, Student Experience Survey Analysis, Student Guide Review Committee, Associate Director’s Meetings, Ph.D. Support, Staff Development, Opening Week Task Force and the Student Affairs Conversations Group.
  • Coordinate Administrative Program Review process for divisional departments in collaboration with Institutional Research.
  • Represent Student Affairs on master plan related projects such as University center and recreational facility.

Project Coordinator/Campus Master Plan 2005-2006
Capital Projects Management

Serve as a member of a team charged with the development of a comprehensive Campus Master Plan.

  • Serve as “campaign manager” for Master Planning effort.

  • Facilitate 12 campus advisory committees.

  • Develop comprehensive student involvement in process.

  • Facilitate all logistics, communicate with outside consultants, co-chair several advisory committees.

  • Coordinate development of web page for project.

  • Develop communication presentations for community.

  • Maintain regular contact with all advisory committees and student groups on project related matters.

Associate Dean 1997-2005
Office of the Dean for Student Development

Serve as a senior member of management team of professionals responsible for the planning, operation and strategic management of a comprehensive student development office serving 14,000 undergraduate and graduate students. Student services offered include advisement of student organizations, judicial affairs, student union management, disabled student services, international student advising and immigration approval, alcohol and drug education, and graduate student advising.

  • Provide leadership and direction to staff responsible for University-wide programs, advisement of 230 diverse student organizations, management of student union, development of office publications and compliance with University policy.

  • Supervise and motivate a diverse, professional staff of Assistant Deans and administrators as well as three graduate assistants.

  • Serve in University judicial system as Chair of Administrative Hearing Boards.

  • Coordinate strategic planning and assessment efforts for unit.

  • Direct the disbursement and accounting of program budgets in excess of two million dollars.

  • Advise 35 University performing and fine arts student organizations.

  • Supervise University Senior Week Programs.

  • Participate in a number of University-wide committees and task forces including the University Program Committee, Committee on Planned Giving, Campus Center Committee, Activity-Value Analysis Facilitators Group, Harassment Resource Network, Athletic Department Re-engineering group (Chair), Housekeeping Re-engineering group, University Task Force on Traditions, Recreational Complex Committee (Co-Chair) and the University Arts Council (founding member).

  • University Strategic Planning Project Task Force on Metrics, Measures and Markers member.

Assistant Dean 1988 to 1997
Office of the Dean for Student Development

Assist in goal setting, fiscal planning and overall operation of a comprehensive student development office serving 14,000 undergraduate and graduate students.

  • Directed the disbursement and accounting of program budgets in excess of two million dollars.

  • Supervised five professional staff and two graduate students.

  • Advised twelve university funded student programs and undergraduate government.

  • Served in university judicial system as Chair and member of Administrative Hearing Boards.

  • Developed and facilitated leadership training seminars for students.

  • Coordinated and presented professional development programs for staff.

  • Liaison to Development and Athletics Offices for special programs involving student groups.

  • Participated in a number of University-wide committees and Task Forces including the Opening Week Task Force, Dean's Advisory Committee, Student Center Planning Committee, Leadership Awards Committee (Chair) and the "Pops on the Heights" Committee.

University Harassment Counselor
Human Resources Department (part-time) 1999-2005

University appointment to serve as primary contact for university community of 18,000 students, faculty and staff on matters of discriminatory harassment.

  • Provide advice and support to members of the university community in matters related to harassment.

  • Conduct training programs for university departments in the area of discriminatory harassment.

  • Provide confidential counseling to faculty, staff and students.

  • Maintain university confidential files on harassment cases.

  • Conduct investigations in matters of discriminatory harassment.

  • Chair University Harassment Resource Network.

Acting Director 1994
Freshman Year Experience Programs

Responsible for the coordination, direction and supervision of summer transfer and fall orientation programs for 2400 new students. Provided leadership for a highly visible University program in a transition period.

  • Coordinated summer orientation program for 1400 freshman and 1000 parents.

  • Directed a staff of professionals, undergraduate and graduate students.

  • Implemented a comprehensive training program for Orientation professional and student staff.

  • Collaborated with academic deans and faculty regarding freshman orientation.

  • Continued to serve as Assistant Dean.

 

University of Massachusetts at Boston, Boston , MA

Assistant Director of Student Activities/Operations 1986 - 1988

Participated in management of a Student Life Office serving 13,000 diverse, non-traditional undergraduate and graduate commuter students.

  • Coordinated trust-fund budgets of more than one million dollars.

  • Supervised six professional staff members and two hundred students.

  • Responsible for long range planning and operations of Student Activities area.

  • Prepared reports and analyses on revenue bearing accounts.

  • Advised the student government and finance committee.

  • Developed training programs for students and staff.

  • Served as Director in his absence.

 

Boston University, Boston, MA

Graduate Staff Assistant 1984-1986

Developed competency in various aspects of student affairs in the Student Activities operation serving 28,000 undergraduate and graduate students.

  • Served as a Head Resident in a Residence Hall system of 7000 students.

  • Participated in management and event coordination in University Campus Center.

  • Advised Fraternity/Sorority system during peak expansion period.

  • Advised the Student Government.

  • Supervised 35 undergraduate assistants in the coordination of a summer orientation program serving 4000 first year students and parents.

 


Education

Boston College Chestnut Hill , MA
Doctor of Philosophy

  • Education: Curriculum, Instruction and Administration.

  • Dissertation topic: "College Students, Loneliness and the Use of the Internet."

Boston University Boston , MA
Master of Education

  • Educational Leadership: Policy, Planning and Administration.

University of Massachusetts Boston , MA
Bachelor of Science

  • Management: Human Resources.

 


Publications

Teaching Experience

 


Recent Presentations

• Driving Under the Influence of Children, Balancing Work and Family: MCPA Conference, 2008.

• Writing for Publication/Presenting at National Conferences: Boston College Residence Life Training, 2007.

• Planning with the Students in Mind: Campus Master Planning: Society for College and University Planning (SCUP) Southern Regional Conference, 2007.

• The Experience of Grief: Boston College Service of Remembrance, 2007.

• Assessment in Student Affairs, Boston College Board of Trustees, 2006.

• Campus Master Planning for the Future: Boston College Career Center, 2006.

• Developing a Campus Master Plan, Boston College Student Services Division, 2006.

• Assessment in Student Affairs, Boston College Office of the Dean for Student Development, 2006.

• Campus Master Planning: Boston College, University Advancement, 2006.

• Mid-Career Development: Boston College Center for Work and Family, 2006.

• Campus Master Plan: Boston College, Office of the Dean for Student Development, 2005.

• Intercollegiate Athletics: Higher Education Master’s Program, Suffolk University, 2005.

• Middle Management: National Association of Student Personnel Administrators, 2005.

• Staff Supervision: Association of College and Personnel Administrators: 2005.

• Roads Taken: Women in Student Affairs at Mid-Career. Invited book session at the National Association of Student Personnel Administrators Annual Conference, April, 2005.

• Discriminatory Harassment: Boston College, Carroll School of Management, 2005.

 

PEER REVIEWED SYMPOSIA/RESEARCH PRESENTATIONS

• Hughes C., Marshall, S., & Lowry, U. (April, 2007). Attrition in Student Affairs: Why and When, presented at the annual meeting of the National Association of Student Personnel Administrators, Orlando, Fl.

• Hughes C., Marshall, S., & Lowry, U. (March, 2006). Attrition in Student Affairs: Why and When, presented at the annual meeting of the National Association of Student Personnel Administrators, Washington, D.C.

• Esposito, A., Hughes, C., Austin, J., Hearn, K., Sloss, R., Lepore, M., Neill, S., Purnell, L. (March, 2006). We all need support in the middle: The Associate Dean Think Tank. Presented at the annual meeting of the National Association of Student Personnel Administrators, Washington, D.C.

• Hughes, C, Nardone, M & Pion, R. (October, 2005). Campus Master Planning. Presented at the Boston College Facilities Management Retreat, Westminster, MA

• Moore Gardner, Hughes, C., MacNamara, L., & Strain, S. C, (2005). Imagine and Explore the Impact of Women Leaders in Higher Education. A review of the 2004 Alice Manicur Symposium. Presented at the National Association of Student Personnel Administrators National Conference, Tampa, FL

• Hughes, C., Renn, K.A. & Associates. (2005). Roads Taken: Mid Career in Student Affairs. Presented at the National Association of Student Personnel Administrators National Conference, Tampa, FL

• Hughes, C., Renn, K.A. & Associates. (2004). Roads Taken: Women at Mid-Careers in Student Affairs. Presented at the National Association for Student Personnel Administrators National Conference, Denver, CO

• Hughes, C., Fienman, B., Olyha, G. & Associates. (2004). Mid-Career in Student Affairs. Presented at the National Association for Student Personnel Administrators Regional Conference, Mystic, CT

• Hughes, C., Engstrom, C., Guenzler-Stevens, M., Horton, S., Jones, S., Renn, K., Rue, P., Zacker, T. (2002, March). Great women don’t always think alike. Women in student-affairs and life choices. Presented at the National Association of Student Personnel Administrators annual conference in Boston, MA

 


Continuing Education and Development
  • National Association of Personnel Administrators (NASPA) Manicur Institute for Women Aspiring to be Senior Student Affairs Officers, 2004.

  • Boston College Carroll School of Management: Leadership for Change Program, 2003.

  • PeopleSoft Training, 2003.

  • Boston College Intersections Program on Vocations, 2003.

  • Critical Incident Stress Management, 2001.

  • Council on Education in Management : Personnel Law Update, 1999, 2000, 2001, 2002.

  • National Association of Student Personnel Administrators (NASPA) Stevens Institute for Mid-Managers in Student Affairs, 1999.

  • Higher Education Resource Services (HERS) New England , 1992.

          SELECTED INSTITUTIONAL SERVICE ACTIVITIES AT BOSTON COLLEGE

  • Intersections Half-Time Faculty/Staff/Student Retreat, 2008

  • Architectural Selection Committee, Residence Halls, 2008

  • Faculty/Staff Service Project, Managua, Nicaragua, 2008

  • University Core Systems Committee, 2008

  • Architectural Selection Committee, Stokes Commons Building, 2007

  • Program Committee, Stokes Commons Building, 2007

  • Freshman Orientation Parent Panel, 2007

  • Clean Sweep Volunteer, 2007, 2008

  • Conversations in Student Affairs Program: How the Catholic Jesuit Nature of Boston College Impacts Student Affairs Work (Convener), 2007

  • Late Night and Alternative Programming Committee, 2007

  • Business Continuity Committee, 2006-present

  • Administrative Program Review Committee, 2006-present

  • University Center Philosophy/Building Committee, 2005-present

  • University Recreational Complex Philosophy/Building Committee (Co-Chair) 2005

  • Student Activities Fee Task Force, (Chair), 2005

  • Boston College Office of Residential Life: Associate Director search committee, 2005

  • University Arts Space Task Force, 2005

  • University Traditions Committee, 2005

  • University Strategic Planning-Metrics and Measures, 2004-2005

 


Professional Affiliations
  • National Association of Student Personnel Administrators (NASPA)

  • New England Associate/Assistant Dean Think Tank (ASATT)

  • Association of College-Unions International (ACUI)

  • Boston University Career Advisory Network (BUCAN)

  • Southern Association of College Student Affairs (SACSA)

  • Career Counselors’ Consortium

          PROFESSIONAL SERVICE ACTIVITIES

  • NASPA Center for Women, 2008-present

  • NASPA 2008 Co-Chair Opening Reception

  • JASPA 2008 Program and Logistics Co-Chair

  • College Student Affairs Journal, Reviewer, 2006-present.

  • American Council on Education National Network of Women Leaders (ACE-NNWL) Regional Board Member, 2006

  • Proposal Reviewer, NASPA Annual Conference, 2004-present

  • Panel of Listeners Participant, NASPA Annual Conference, 2004-present

 


Awards